Be the Good Embroidered Hat

The bottom line? Here's the scoop. 😉

📦 We usually ship within 72 business hours (and honestly, it's often sooner!) from northern Louisiana.

💗 FREE Shipping on orders of $65+ (before tax and discounts).

📬 Shipping rates are calculated at checkout based on current USPS rates, so you'll always see the cost before you place your order—no surprises!

🏡 Local Pickup is available in Benton, LA.

📧 You'll receive a tracking number as soon as your order ships.

Now for the details...

At H2G Boutique, we know you’re excited to get your order (because who doesn’t love happy mail?), so we hustle hard to get it out the door ASAP!

• We aim to ship within 72 business hours, but let’s be real—we usually beat that because we’re on it!
• Free shipping on orders of $65 or more (before tax and discounts). So go ahead, add that extra item—you deserve it!
• If your order hasn’t shipped within 72 business hours (which is rare, but hey, life happens), email us at info@h2gboutique.com, and we’ll check on it.
• Local Pickup available in Benton, LA! Select "Local Pickup" at checkout and shoot us a message to coordinate a pickup day and time. Same rules apply as shipping—you’ll get an email when it’s ready!
• Shipping rates will show at checkout—no surprises!
• We ship via USPS, and you’ll get a tracking number to stalk your package every step of the way.
• Lost or damaged packages: Once we ship it, it’s in the carrier’s hands. If your package takes a detour, you’ll need to file a claim with them (but fingers crossed, it gets to you safe and sound!).

Questions? Need help? Just want to say hi? Email us at info@h2gboutique.com!

Happy shopping & speedy shipping! 

At H2G Boutique, we want you to love your purchase as much as we love picking out the perfect styles for you! But hey, we get it—sometimes things just don’t work out. Here’s how our return process works:

Returns & Exchanges

• Timeframe: You have 30 days from the delivery date to return eligible items.
• Condition: Items must be unworn, unwashed, and in their original condition with tags attached. Returns cannot be accepted if the item:
  • Has been worn or washed
  • Smells of smoke, perfume, or any strong scent
  • Is dirty or covered in pet hair
  • Is missing tags or has been altered in any way

NOTE: If it looks or smells like it went on an adventure without you, we can’t take it back.

• Final Sale Items: Clearance items, accessories, and anything marked “final sale” cannot be returned or exchanged.
• Exchanges: Want a different size or color? Send the original item back, and we’ll help you swap it out (subject to availability).

How to Return

1. Request a Return: Email us at info@h2gboutique.com with your order number and reason for return.
2. Ship It Back: Once approved, we’ll provide return instructions. When shipping your return:
• Include the original packing slip with the returned items.
• If you can’t find the packing slip, write your name, order number, and the items you’re returning on a piece of paper and include it in the package.
• Return shipping costs are the buyer’s responsibility.
3. Refunds & Store Credit: Once we receive your return, please allow up to 7 business days for processing. Refunds will be issued to the original payment method or as store credit (your choice).

Damaged or Incorrect Items?

Oops! If you received a damaged or incorrect item, contact us at info@h2gboutique.com within 5 days of delivery with photos, and we’ll make it right—on us!

Important Notes

• We are not responsible for damages due to incorrect care, incorrect handling, or incorrect sizing. Please check the care instructions and size chart before purchasing.

Questions?

We’re here to help! Email us at info@h2gboutique.com, and we’ll get back to you faster than you can say “How 2 Grandma.”